Shipping & Delivery Policy

At Golden Hour Australia & Co we believe every detail matters, including the journey of your products from us to you. We take care to ensure your skincare arrives safely, promptly and beautifully.

Processing Time

• Orders are processed within 1–3 business days.
• You’ll receive a confirmation email once your order has been dispatched.

Shipping Options & Costs

Australia:

• Standard Shipping (3–7 business days): $9.95
• Express Shipping (1–3 business days): $14.95
• Free Standard Shipping on orders over $96.00 equivalent to 2 x elixir bottles 

International:

• We currently only operate within Australia (for now). 

Order Tracking

• Once dispatched, you’ll receive a tracking number via email.
• Track your parcel every step of the way for peace of mind.

Delivery Issues

• If your order is delayed, lost, or damaged, please contact us at glow@goldenhouraustralia.com.au
• We’ll work quickly to resolve any issues and ensure your Golden Hour experience is seamless.

Packaging

• Each order is beautifully and securely packaged.
• We use eco-conscious packaging that reflects the luxury and care of the Golden Hour experience.