Return & Refund Policy

At Golden Hour, we take pride in creating products that are as fresh, clean, and effective as nature intended. Because we prioritise your safety and the integrity of every formula, we do not accept returns for change of mind or used/opened products. This allows us to guarantee the highest standard of quality for every customer.

Damaged or Faulty Items

If something isn’t right, we’ll make it right.
If your order arrives damaged, leaking, or faulty, please email us at glow@goldenhouraustralia.com.au within 7 days of receiving it, including your order number and clear photos. We’ll ensure this is resolved promptly. 

Our Commitment

Every product is crafted with care and tested with intention before reaching you. Your trust means everything to us, so if you ever have questions, feedback, or concerns, we’re here to help.

Please Note: This policy applies to orders placed directly from the Golden Hour Australia & Co website. For products purchased from third-party retailers, please follow their return policies.